Throughout this page, the terms “London Home Counties & Essex”, or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
Privacy and security
Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.
What do we mean by "personal information?"
For us, "personal information" means information which identifies you, like your name or email address. Any information that does not identify you is "non-personal information."
General Use Of Your Information
When does London Home Counties & Essex receive your personal information?
We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with London Home Counties & Essex.
How will London Home Counties & Essex use your personal data?
London Home Counties & Essex will use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example, to ensure you no longer receive marketing information if you tell us to stop sending it to you). We may also use your data for marketing purposes, if you have given us permission to do so.
How do we use personal information collected prior to May 2018?
The way that we collect your consent to send you marketing information has changed since the new General Data Protection Regulation (GDPR) came into force. If you sent us an enquiry before May 2018, we asked you whether you were happy to receive marketing communication at that time. Unless you opted out from receiving such communication at that point, we will have registered you as being happy to receive these materials.
How do we keep your data secure?
We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical, electronic and managerial procedures.
How long will London Home Counties & Essex keep your personal information?
We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.
How can you control what we send you or request we update your personal information?
The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. You can tell us that your details have changed or change the way that we communicate with you in a number of ways.
What Other Information Do We Gather?
In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.
How can you contact us?
This website is owned and operated by:
London Home Counties & Essex
19 Delhi Road,
Enfield EN1 2NA
If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch using the various options available on the contact page.
The London Home Counties & Essex website creates cookies, in order to give you a better browsing experience. These cookies contain no personal information, but help our site to run more smoothly on your computer.
About cookies on our website
A cookie is a small file of letters and numbers that we place onto your device. It is used to tailor your experience either for the duration of your visit (using what is known as a “session” cookie) or for repeat visits (for which we store what is known as a “persistent” cookie).
We also use "analytical" cookies which allow us to recognise and count the number of times you visit and to see how you move around our website.
Some cookies are set directly by us, while others are set by trusted third parties.
Are cookies safe?
Yes, cookies are completely safe and do not hold any personal information such as your home address, date of birth or credit card details.
If you would like to find out more about cookies, visit www.aboutcookies.org
What if I don’t want cookies?
If you are not comfortable with our website using cookies please change your browser settings or navigate away from this website. Please note that by not using cookies some of the website's features may not be available.